tag:status.virtualvaults.com,2005:/historyVirtual Vaults Status - Incident History2024-03-28T03:50:35+01:00Virtual Vaultstag:status.virtualvaults.com,2005:Incident/197820862024-01-21T12:05:53+01:002024-01-21T12:05:53+01:00Due to a service interruption some users may experience downgraded functionality. We are working to resolve the issue as quickly as possible.<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:05</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:45</var> CET</small><br><strong>Monitoring</strong> - Our cloud provider has mitigated the underlying issue. Our services are up and running, we will continue monitoring the behavior of our platform.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:08</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:07</var> CET</small><br><strong>Identified</strong> - The issue has been identified.</p>tag:status.virtualvaults.com,2005:Incident/188644542023-10-20T15:31:59+02:002023-10-20T15:31:59+02:00Due to a service interruption some users may experience downgraded functionality. We are working to resolve the issue as quickly as possible.<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:31</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:53</var> CEST</small><br><strong>Investigating</strong> - The investigation by our teams is ongoing.</p>tag:status.virtualvaults.com,2005:Incident/186441472023-09-30T09:10:44+02:002023-09-30T09:10:44+02:00SMS delivery issues in the US (+1). Please register or log in using an authenticator app.<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:10</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>18:41</var> CEST</small><br><strong>Identified</strong> - We are experiencing SMS delivery issues in the US. Please register or log in using an authenticator app.</p>tag:status.virtualvaults.com,2005:Incident/106583262022-07-21T10:08:50+02:002022-07-21T10:09:49+02:00Resolved: Due to a service interruption a subset of the Vaults is currently unavailable. We are working to resolve the issue as quickly as possible.<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>10:08</var> CEST</small><br><strong>Resolved</strong> - The issue has been resolved and we are monitoring the results. Thank you for your patience.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>07:33</var> CEST</small><br><strong>Identified</strong> - The issue has been identified. The partial outage is caused by a service being unavailable on Microsoft Azure. We are currently working with their technical team to resolve the issue. Thank for your patience.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>07:32</var> CEST</small><br><strong>Investigating</strong> - The investigation by our teams is ongoing.</p>tag:status.virtualvaults.com,2005:Incident/93313042022-02-16T17:11:47+01:002022-02-16T17:11:47+01:00We are experiencing performance issues with some of our Vaults. Certain users will be impacted and can expect a degraded experience.<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:11</var> CET</small><br><strong>Resolved</strong> - The issue has been resolved and we are monitoring the results. Thank you for your patience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:26</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue together with Microsoft Azure engineers. We apologise for any inconvenience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:23</var> CET</small><br><strong>Identified</strong> - The issue has been identified. The partial outage is caused by a service being unavailable on Microsoft Azure. We are currently working with their technical team to resolve the issue. Thank for your patience.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:14</var> CET</small><br><strong>Investigating</strong> - The investigation by our teams is ongoing.</p>tag:status.virtualvaults.com,2005:Incident/87391772021-12-02T12:01:35+01:002021-12-02T12:19:08+01:00Resolved: due to a service interruption a subset of the Vaults were temporary unavailable. Please contact support if you are still experiencing any issues.<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>12:01</var> CET</small><br><strong>Resolved</strong> - The issue has been resolved and we are monitoring the results. Thank you for your patience.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:40</var> CET</small><br><strong>Update</strong> - Microsoft is continuing to work on a fix for this issue. We apologise for any inconvenience.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:01</var> CET</small><br><strong>Identified</strong> - The issue has been identified. The partial outage is caused by a service being unavailable on Microsoft Azure. We are currently working with their technical team to resolve the issue. Thank for your patience.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>07:41</var> CET</small><br><strong>Investigating</strong> - The investigation by our teams is ongoing.</p>